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The Lock Inn

The Lock Inn
Wolverley Road
Wolverley
Worcestershire
DY10 3RN
01562 850581

Privacy Policy

THE LOCK INN AND THE OLD SMITHY TEAROOM’S PRIVACY PROMISE

 

PERSONAL INFORMATION

We only collect personal information from you on a voluntary basis. If you choose to join The Lock Inn and The Old Smithy Tearoom’s Sunday Club all that we require are a few simple contact details; this will mean that we can send you a newsletter, a few emails regarding new events you may be interested in and perhaps a phone call here and there on occasion.

Should you have booked with us via telephone or via email we may from time to time use this method of communication in the future to contact you with events, offers or news that may be of interest to you. Should you not want this to happen please let us know.

 

We promise to:

  • Only contact you by the method you have selected – by email and / or by telephone.
  • To not pass on your details to any other company, you are signing up to a small, family-run business who wants to share information with you about events and offers that may be of interest to you.
  • To always allow you to opt-out and unsubscribe at any time. Each communication from us provides an opt-out option.
  • You must be aged 18 or over and it is for this reason that we ask for confirmation of date of birth at the point of registering. Please note that you do not have to register or opt-in to this service to use our website.

 

PRIVACY POLICY

The Lock Inn and The Old Smithy Tearoom is a family-owned and run business we believe that addressing consumer concerns about privacy online is important. We treat website user information submitted through our website or via a telephone or email booking as privileged and will not abuse this trust by providing this information to any third party. The Lock Inn and The Old Smithy Tearoom give customers the opportunity to join our Sunday Club a club that enables customers to benefit from events, food offers and news regarding the pub and tearoom. To sign up for Sunday Club membership customers need to voluntarily sign up on The Lock Inn’s website with their email address.

 

CONFIDENTIALITY

The Lock Inn and The Old Smithy Tearoom does not offer, sell, lease, rent, loan, transfer, trade, publish, or provide any customer information to any third party. All employees that may come in contact with personal information are bound by a confidentiality agreement to ensure that they exercise the same level of care when handling your personal information.

 

COLLECTION AND USE OF INFORMATION

By using The Lock Inn’s website, telephone booking or email booking, Sunday Club sign up, you acknowledge and consent to The Lock Inn and The Old Smithy Tearoom’s collecting and processing data submitted by you, including the following data:

  • Personal data (including contact details) submitted in electronic forms through this website or via email or telephone including information provided at the time of subscribing to our Sunday Club, submitting feedback about our business, requesting further information or services or reporting a problem with the website.
  • Details of your visits to this Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
  • If you contact The Lock Inn and / or The Old Smithy Tearoom, a record of that correspondence may be kept.

We may use information held about you in the following ways:

  • To ensure that content from this website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. For example, by signing up to the Sunday Club or telephone booking for a Christmas meal.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of this website, when you choose to do so.

 

USE OF COOKIES

Our Site uses cookies (small text files that are sent by websites and stored on your computer) to store information about your online browsing. We use cookies to help us make the best use of the technology available to us and to enhance your experience of the Site. We will not attempt to link cookies to individuals and we will not share the cookie with any other site. If the use of cookies makes you uncomfortable, we urge you to set your browser preferences to refuse to accept cookies from this Site. Doing so will not affect the information available to you. How we use cookies on this website:

 

DATA STORAGE

The data that The Lock Inn and The Old Smithy Tearoom collects from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for The Lock Inn and The Old Smithy Tearoom or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. The Lock Inn and The Old Smithy Tearoom will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

DATA SECURITY

The Lock Inn and The Old Smithy Tearoom uses all reasonable security measures to ensure that any and all personal information collected is protected. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

DATA QUALITY AND ACCESS

The Lock Inn and The Old Smithy Tearoom has an “open-door” policy regarding the maintenance of information we hold and use. Please contact us at any time in any manner to notify us of changes or request for removal from our database.